The Serious Way to Deploy Microsoft Forefront Infrastructure!
- Most Value Added Features
- True Forefront Security Expertise
- In use by World's most demanding global networks
At Iron, we believe that obtaining support for our products should be just as convenient and hassle-free as using them. That's why we have designed and developed support offerings that are suitable for a wide range of businesses.
*In order that we may provide the best possible service, we ask that you please register your system online before calling support. Please have the system serial number from the back of your Server ready when you call. (9am to 5pm (PST), Mon-Fri for Standard Warranty Support and 24 x 7 x 365 for Platinum and Enterprise Support Plans)
**If you wish to receive support on IRON Global Branded Network Appliance Products and Services, please visit: IRON Global Support Portal
For more information on Iron support options, please email to sales-at-ironsystems.com or contact your Iron solution partner.
- Customers & partners who purchase directly from Iron, can obtain Premium Support Packages. Iron offers custom-tailored contracts for every need.
- You can choose between 24 x 7 premium email/phone support, advance hardware replacement services and last-mile extended hardware warranty
All products must be registered in order to receive technical support.
- Register all IRON Global products via the online registration page.
- Upon receipt of the registration request, IRON Global support will create a user ID and password for the customer enabling access to our online support center. IRON Global handles all registration requests within one business day.
- Iron will provide the customer with a unique contract ID that the customer can use for all subsequent interactions with Iron support.
Customer Success
Web Based Ticketing
Network Services
Virtual Training
Technical & Customer Support
Customer
Success
Enterprise Account Manager
Classroom & ON-SITE Training
Knowledge Base & Self Help Tools
Online Customer Support Portal
Registration to our support site provides useful tools, such as:
Support & Service: Our website provides useful tools for efficient case management, expert knowledge and technical documentation to help manage Iron products.
Optimized Platforms designed to reduce time to market
Moderated Customer Support Forum: Ask questions and get answers from our support staff and other Iron users.
Software upgrades and security patches: Access to the latest software updates to keep your Iron products current and secure.
Global Logistics to help streamline shipment and reduce supply chain risks
Online device manuals, supplements, and release notes: The latest product documentation and updates.
If you wish to receive support on IRON Global Branded Network Appliance Products and Services
Contact Repair Service Desk
- Return Request: RMA Authorization Form
- Email: rma@ironsystems.com
- Fax: 1-408-943-8101
- Hours: 9am to 5pm (PST), Mon-Fri